Contact

Email: support@we3dprint.io
Hours of business: Monday to Friday, 8.30 am to 5.00 pm.

Returns Policy

We3dprint will accept returns for items that are in an “as new” condition within 90 days from the date of purchase. Items must be new in appearance and free from wear and dirt. Items must have been purchased directly from We3dprint. Items not purchased directly from us must be returned to the original place of purchase. Mandatory consumer rights are unaffected.

Returns Process

We want you to be fully satisfied with your purchase. If you need to return an item, email support@we3dprint.io for the return postage label and returns form. Send the unwanted item within 90 days of receipt, unused and in its original condition. Include a brief explanation of your return and a copy of the order or a clearly stated order number.

Exchange

To make an exchange, follow the return process and then place a new order for the item you would like. Exchanges are handled as separate transactions. Your return will be credited to your original payment method and your new order will be charged separately.

Warranty and Guarantee

Warranty periods vary by item or project. See your quotation, invoice or supporting product information for the period that applies. Applicable warranties cover material and manufacturing defects from the date of purchase. They do not include issues caused by incorrect fitting or abuse.

If you experience a problem with an item purchased directly from We3dprint, provide full details and a photograph showing the issue to support@we3dprint.io. For an item purchased through a supplier, contact the original place of purchase. If you need help obtaining contact details, please let us know.